Frequently Asked Questions.

Are your products authentic?

All our items are rigorously inspected and authenticated with a third party authenticator. We understand the hesitation behind buying resale designer items and for this reason offer a 100% lifetime money-back guarantee on the authenticity of your product.

What do the items come with?

As all our products are unique this will vary from piece to piece. Please refer to the specific item page for all its accompaniments.

Do you offer payment plans?

Most of our items can be put under a 4 week lay-by period. Contact us directly to organise.

Where do you ship?

We offer express shipping worldwide with a same or next day dispatch, so you can get your special piece sooner. Our website automatically calculates shipping but we can get in touch if you require special circumstances.

What is consignment?

Consignment takes the hassle and uncertainty out of re-selling your products. We ensure you receive the best re-sale value for your designer pieces.

We market and list the item and once it sells you receive payment.

Find out more on consigning with us.

What is the process to consign my items?

Our consignment process is made to be easy. Simply receive your estimated re-sale value and we’ll organise collection or drop off, completely free of charge. Find out more on consigning with us.

What kind of brands and items do you take?

The Label Appeal stocks a wide variety of luxury brands and items. To find out if we will accept yours contact us here.

Why do you need to have my item to list it?

We require your items so that we can verify the condition, authenticity and ensure the condition we list your items as, is the condition we sell it under.

Whilst your items are under consignment with The Label Appeal, they are fully insured under the full consignment price. As we are an online business your items are not available to be handled by the public and at potential risk of damage or wear.

What are your sale percentages?

We offer one of the highest consignment rates on the market currently. With us you receive 70 - 80% of the re-sale value.

Where do you ship?

How does collecting my items work?

Once your item is packed. You can choose to have your item collected from your chosen address or drop the item off to AusPost with a prepaid postage label.

We offer FREE collection for most Australian addresses

For more information on collection view our Shipping and & Pick up information page.